Getting people ready for and using a new system: guides, walkthroughs, training, support, and the details that make adoption easier.
5 of 11 case studies
26 system emails
Case study CS-05 Main focus
How I reviewed and rebuilt a government training portal's 26 system emails, restored the session survey link, added calendar links and got the release safely live.
2,000+ new users since launch
Case study CS-01
As technical lead and project manager, I moved a state government training portal from an outdated Drupal LMS to Moodle 5.0, with online modules and session booking on one platform.
8 modules
Case study CS-02
How I ran production, testing and release for an 8-module First Peoples cultural safety eLearning program for a state transport department.
124 tracked items over 19 test rounds
Case study CS-04
How I specified, tested and documented a self-assessment tool and a membership declaration tool for school councils: 124 tracked items over 19 test rounds and a 21-page guide.
about 90 training enquiries
Case study CS-07
The help and FAQ pages, enquiry form, certificate designer and calendar helper I built alongside a government LMS, so routine tasks don't need developer time.